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Customer Service Coordinator - Colchester

KBB Recruitment are proud to be working with a Large Timber Company that has over 40 stunning showrooms and also work closely with builders’ merchants. They are looking for a Customer Service Coordinator to join their team in Tiptree, Colchester.

 

The role will be to support the day to day administration ensuring that a excellent standard or service has been provided and maintained.

 

Role Responsibilities

To work within a team and undertake the duties of administration and co-ordination of customer services.

 

  • Dealing with service requests from our installer network and customer base
  • Identify the issue and find a suitable resolution. Utilising both internal and external support.
  • To answer telephone calls, getting information from customers and deal directly with those queries wherever possible.
  • To maintain records and databases in an accurate and professional manner.
  • Book appointments/site visits with customers/engineers.

   

Key Skills

  • Administrative experience essential
  • Excellent telephone manner and communication skills.
  • Good with IT software and skills such as Microsoft and adobe
  • Good geographical knowledge of the UK

 

They are looking for someone with a can-do attitude as there is great potential to gain industry knowledge and also opportunities for progression.

 

Working Monday to Friday

Salary - £20,000 -21,500 + Company Bonus

 

Colchester

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Contact Us

Enterprise Centre, Unit 7, Michael Way, Warth Park Way, Raunds, NN9 6GR

info@kbbrecruitment.co.uk

01933 448877

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